1
Contact Us
Email support@promino-usa.com with your order number and reason for return. We'll respond within 24 hours with return instructions.
60-Day Guarantee
Returns & Refunds
We stand behind every product we sell with our 60-day money-back guarantee.
60-Day Money-Back Guarantee
If you're not completely satisfied with your purchase for any reason, we'll make it right with a full refund or replacement.
How Returns Work
2
Ship Your Return
Pack items securely in original packaging and ship to the address provided. We recommend using a tracked shipping method.
3
Receive Your Refund
Once we receive and inspect your return, we process your refund within 3-5 business days to your original payment method.
Eligible for Return
- Unopened products in original packaging
- Products within 60 days of delivery
- Damaged or defective products (any time)
- Incorrect items received
Not Eligible for Return
- Opened or reconstituted peptides
- Products improperly stored after delivery
- Items purchased more than 60 days ago
- Products without proof of purchase
Received a Damaged or Defective Product?
We take quality seriously. If your order arrives damaged or doesn't meet our purity standards, we'll replace it immediately at no cost to you.
Take Photos
Document the damage or issue with clear photos
Email Us
Send photos and order number to support@promino-usa.com
Get Replacement
We'll ship a replacement within 24 hours
Refund Timeline
Return received & inspected1 business day
Refund processed1 business day
Funds returned to your account5-10 business days
Note: Refund timing may vary based on your bank or payment provider. Original shipping costs are non-refundable unless the return is due to our error.
Research-grade peptides, made in the USA, with third-party testing, full traceability, and pricing built for labs that buy often.
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